Returns & Refunds

Return Eligibility

You may return an item within [X] days of delivery if:

• The item is in its original condition, unused, and in its original packaging
• You have the original receipt or proof of purchase

Some items may be non-returnable for hygiene or safety reasons (e.g., personal care products).

How to Initiate a Return

Contact our customer support team at hcgconsumer@gmail.com
1. with your order number and reason for return.
2. Our team will provide instructions for returning your item.
3. Pack the item securely in its original packaging and ship it back.

Refunds

• Once we receive and inspect your return, we will process your refund to your original payment method within [X] business days.
• Shipping costs are non-refundable unless the return is due to an error on our part (damaged/incorrect item).

Exchanges

If you received a damaged or incorrect item, we’ll gladly exchange it at no extra cost. Contact support with photos of the item and your order number for a smooth exchange process.
 

Cancellations

• Orders can be canceled if they haven’t been shipped yet.
• Contact hcgconsumer@gmail.com as soon as possible to cancel or modify your order.